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warranty policy for WAMA range of products

Thank You for choosing WAMA and for becoming our valued customer.

Read the manual instructions carefully before operating the product.

 

  1. Customer has to retain the invoice, warranty card and the original box of the product.
  2. Customer has to retain the label/series no. mentioned on each product.
  3. The product should be installed, used and maintained strictly in accordance with the product manual- instructions provided.
  4. The product should not be opened or tampered by anyone other than the WAMA authorized service centre technicians.
  5. Customer should contact on telephone numbers mentioned in the warranty card or on the packaging box or contact the retailer from where the product was purchased in case of any non functioning of the product.
  6. The product has to be sent to the company appointed service centre or to the address given by the company for repairs. The customer shall bear the cost for sending the goods from his end.
  7. The product shall be replaced only in case of manufacturing defects which cannot be resolved. There shall be no refund of money/replacement of goods under any other circumstances.
  8. The liability of WAMA under its warranty policy shall be limited to the value of the product only. WAMA shall not be liable for any direct or indirect consequential damages of whatsoever nature including third party liability.
  9. The product warranty shall be void if:
    1. Defect is caused to the product by improper usage or negligence in handling.
    2. If damages have occurred due to usage of power supply other than specified (220-240V-50z)
           Eg: - inverters, generators, etc and due to fluctuation in supply voltage.
    3. If damage has occurred by household pets, rats, cockroaches or any other animals or insects
    4. If damages have resulted from accidents, misuse, mishandling, or any kind of negligence on part of customer.
    5. If warranty card is not filled with complete details and not presented to the service engineer at the time of repairs.
    6. Due to immersion/leakage of water in any electrical parts/components.
    7. If there is breakage of glass due to spillage of liquid when the glass surface is hot.
  10. Product Warranty does not cover the Glass surface, plastic body parts and surface coating. The product warranty covers only the electrical/electronic components.
  11. The product shall be repaired free of cost in the warranty period only in case of manufacturing defects. In all other instances service charges will be levied as applicable.
  12. The customer shall be charged the cost of ‘out-of-warranty’ defective parts as per the warranty terms and conditions given in the warranty card along with the product.
  13. Any verbal commitments/assurances/promises given by any of the company’s employee / technicians shall be considered for replacement only if the same is backed by written approval and communication from the management.
  14. It is mandatory that the customer should abide by the manual instruction for the proper and correct usage of the product and follow the warranty policy in case of any improper functioning of the product.
Use only flat bottom metal utensils on infrared induction cook top, to avoid any type of breakage or damage to the glass surface or to its electrical and electronic components.
For best results use only up to 3ltrs of pressure cooker on induction cook tops.
Preserve the warranty card and purchase invoice and ensure that they are duly stamped and signed by the seller at the time of sale.
Terms and conditions may be changed or altered without prior notice, always keeping in mind the customer safety.

 

DO’S AND DONT’S FOR DEALERS AND CUSTOMERS FOR RESOLUTION OF CUSTOMER COMPLAINTS:

  1. THE COMPANY WILL PROVIDE FREE SERVICE TO ITS CUSTOMERS IN ACCORDANCE WITH THE AFTER-SALES SERVICE POLICY OF THE COMPANY. HOWEVER, SPARE PARTS AND OTHER ‘OUT-OF-WARRANTY’ PARTS (LIKE INDUCTION GLASS TOPS, PLASTIC BODY etc) WILL BE CHARGED AT APPLICABLE RATES.
  2. Please give correct information about the model number of the defective product, date of purchase and precise nature of defect / complaint. This information will help the technician who will carry the correct spare parts required to rectify the complaint when he visits you, thereby solving the problem at the earliest possible.
  3. Please check the defective product brought in by the Customer and understand the precise nature of the defect / complaint.
  4. Please inform the Customer about the charges payable in respect of the defective parts, if any, and take his / her approval for the same.
  5. Please lodge a formal complaint with WAMA Customer Care department at the earliest (preferably in the Customer’s presence) and obtain your Customer Complaint Number. Give correct information about the model number of the defective product, date of purchase and precise nature of defect / complaint.
  6. This information will help the technician who will carry the correct spare parts required to rectify the complaint when he visits you, thereby solving the problem at the earliest possible.
  7. Please give correct information to the customer about the spare parts charges to be incurred by him / her and the expected time to be taken to resolve the same.
  8. Quote the Customer Complaint Number and date of complaint to track the status of the complaint. We will not be able to entertain service requests if a formal complaint has not been lodged in respect of the same.
  9. After the authorised service personnel of the Company has solved the defective product, check the product at your end and acknowledge the satisfactory resolution of the complaint by signing and stamping the Service Centre document.

PLEASE ADVISE ALL YOUR CUSTOMERS TO FOLLOW USAGE DIRECTIONS GIVEN IN THE INSTRUCTION MANUALS TO ENJOY BETTER UTILISATION AND LONG LIFE OF ALL WAMA PRODUCTS IN A HASSLE-FREE MANNER.

 

For further information email to: help@wamaworld.com or visit www.wamaworld.com

 

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